CRMLS Central Site

NOTICE LETTERS OF DATA INTEGRITY VIOLATION:

CRMLS will issue Notice of Violation Letters to the offending Agent/Broker. The purpose of the letter is to serve notice of the violation, and, most importantly, educate the member on the nature of the violation and promote future compliance.

In the event a member reports a listing complaint that is beyond the scope of the four areas of the CRMLS Data Integrity Policy, CRMLS will refer the complaint to the listing agent/broker’s local Association by the use of the “Referral of Listing Complaint Letter”.

The following pages will contain sample letters of each notice of violation letter.

· Property Description Field Violation Letter

· Virtual Tour Field Violation Letter

· Listing Image(s) Violation Letter

· Assessor’s Parcel Number Violation Letter

· Duplication Listings Violation Letter

· Conditional Offer of Compensation Violation Letter

· Referral of Listing Violation Letter

· Wrong Property Type/ 443 Certificate

Notice of Data Integrity Violation - Property Description

TO: LA Public ID: _____________

Fax: ML Number: _____________

Address: __________________________________________________________

This letter is to inform you that your listing referenced above has violated established policies of California Regional Multip, Inc. regarding Proper Description.

Property Description Field: The Property Description Field should only be used to describe the subject property – physical and aesthetic characteristics. In addition, ALL text comments fields must be entered in the English language ONLY.

Your listing contained the following inappropriate information in the Property Description:

• Gate/Alarm Codes	• Lockbox Combinations	• “FSBO” or equivalent
• “Vacant” or equivalent	• E-mail Address	• Website Address
• Language that is not English	• Open House Information	• Phone Numbers
• Removal/Lack of Property Description after status change		• Programming Codes
• Agent, Assistant, Co-Agent or Owner name(s)		• Unauthorized Links
• Language that violates Fair Housing/HUD guidelines for improper or discriminatory language
• Other:_____________________________________________________________________
_________________________________________________________________________________

CRMLS Action: CRMLS has changed, corrected, deleted, re-typed or moved the inappropriate information in the listing. The Notice of Violation is hereby given to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

The purpose of the MLS System is for cooperating real estate professionals to obtain accurate listing information to promote listed properties to their clients, free from potential Agency interference. Please take a moment to review your listings and make corrections, if necessary.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:

Notice of Data Integrity Violation – Virtual Tour Field

TO: LA Public ID:

Fax: ML Number:

Address: _______________________________________________________________

This letter is to inform you that your listing referenced above has violated the Data Integrity Policy of California Regional Multiple Listing Service, Inc. regarding the Virtual Tour Field.

Virtual Tour Field: The Virtual Tour Field should only contain a valid Virtual Tour Link that displays a non-personalized virtual tour for the use by another cooperating real estate professional using the MLS System to promote the subject property to their clients.

Your listing contained the following inappropriate information in the Virtual Tour Field causing a false Virtual Tour Icon (the motion camera icon) to appear in the CRMLS Matrix System:

• Regular text not related to a virtual tour link. Please do not use the virtual tour field as a continuation of the property description. Text typed in this field will not appear in the listing display. However, it causes a Virtual Tour Icon to appear leading the viewer to a broken link on the Internet.

• Offensive or obscene images

• A link directing the viewer to a website. Your Virtual Tour Field contained a link to your Personal Website or your Broker’s Website.

• A link to a Virtual Tour that contains Listing Agent/Broker Advertisement. Since the MLS is a System for cooperating real estate professionals to provide information to their customers, any advertisement of the Listing Agent/Broker is inappropriate.

• A link directing the viewer to a website advertising other services. The Virtual Tour link shall not be used as an advertising vehicle to any other services.

CRMLS Action: CRMLS has removed the inappropriate information from our database. The Notice of Violation is hereby given to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:

Notice of Data Integrity Violation – Listing Image(s)

TO: LA Public ID:

Fax: ML Number:

Address: _______________________________________________________________

This letter is to inform you that your listing referenced above has violated established policies of California Regional Multiple Listing Service, Inc. regarding Listing Image(s).

Listing Image(s): Listing image(s), regardless of how they are submitted and/or uploaded, are not to contain inappropriate information or images. Images uploaded to the system are meant to be representative of the listing and its surroundings – that is, images of the property, floor plans and/or maps (as long as not copyrighted), surrounding areas – common area amenities, parks, schools, etc.

Your listing contained the following inappropriate image(s):

• No Photo of the exterior of the structure (or the lot for Lots & Land).

• People, animals or other items not directly related to the property.

• Images containing Agent/Broker photos, agent/broker names, phone numbers, e-mail address or website address.

• Contains Listing Agent/Broker Advertisement. Since the MLS is a System for cooperating real estate professionals to provide information to their customers, any advertisement of the Listing Agent/Broker is inappropriate.

• Solicitation or advertisement of services of any kind.

• Offensive or obscene images.

CRMLS Action: CRMLS has removed any inappropriate image(s) from our database. The Notice of Violation is hereby given to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:

Notice of Data Integrity Violation – APN

TO: LA Public ID:

Fax: ML Number:

Address: ________________________________________________________________

This letter is to inform you that your listing referenced above has violated the Data Integrity Policy of California Regional Multiple Listing Service, Inc. regarding the Virtual Tour Field.

Assessor’s Parcel Number: The Assessor’s Parcel Number is very important part of the listing information. Not only is it needed to link the listing to the tax database to locate tax assessment and sales information, it is also used to link listings within the Property Archive Report database. Every listing must have the correct APN as assigned by the County Assessor’ Office. The CRMLS Matrix System contains assessor’s tax data files for four counties – Los Angeles, Orange, Riverside and San Bernardino – from which the APN can be derived. You can even auto-populate the APN, and associated fields, directly from these files.

Your listing contained one or more of the following violations:

• The APN number belongs to another property.

• The APN number you entered is incomplete.

• A fake APN was entered.

CRMLS Action: CRMLS has changed the APN to reflect the correct APN number for the subject property address from tax records on our System. The Notice of Violation is hereby given to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:

Notice of Data Integrity Violation – Duplicate Listings

TO: LA Public ID:

Fax: ML Number:

Address: _________________________________________________________________

This letter is to inform you that your listing referenced above has violated the Data Integrity Policy of California Regional Multiple Listing Service, Inc. regarding the Duplicate Listings.

Listing Entry: There should only be ONE Active record in the MLS database for each property type that is for sale. Members should not try to gain additional exposure by adding the listing into the system more than once. It is misleading, skews the statistics and makes CMAs cumbersome and often incorrect.

Your listing contained one or more of the following violations:

• Your listing was entered more than once to reflect different city codes.

• Your listing was entered more than once to reflect a different number of Bedrooms.

• Your listing was entered more than once to reflect a different List Price.

• Your listing was entered more than once to gain additional exposure.

CRMLS Action: CRMLS has removed all but the original listing from the system. The Notice of Violation is hereby given to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:

Notice of Data Integrity Violation – Conditional Offer of Compensation

To: LA Public ID:

Fax: ML Number:

Address: ______________________________________________________________________

This letter is to inform you that your listing referenced above has violated the Data Integrity Policy of California Regional Multiple Listing Service, Inc. regarding the Conditional Offer of Compensation.

Listing Entry: Listings that contain any languages making reference to a Conditional Offer of Compensation (other than those types of Listings covered by section 7.15 of the California Model Rules regarding Estate Sale, Probate, Bankruptcy or Lender Approved Listings) is in violation of section 7.12 of the California Model MLS (Multiple Listing Service) Rules.

Example of violation languages are:

“If I show the listing to your buyer, the commission will be #####”;

“If my office shows it first, the commission will be #####”.

Your listing contained one or more of the following violations:

• Your listing made references to Conditional Offer of Compensation in the Property Descriptions field.

• Your listing made references to Conditional Offer of Compensation in the Office Comments field.

• Your listing made references to Conditional Offer of Compensation in the Additional Financial field.

CRMLS Action: CRMLS has removed all references to Conditional Offer of Compensation other than the unilateral offer of compensation entered in the CSO field. The Notice of Violation is hereby given to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

The purpose of the MLS is for Listing Agent/Broker to make a unilateral offer of compensation to cooperating real estate professionals to promote the listed property to their clients, at the commission rate disclosed in the SO Comp field. Disputes involving performance of duties and/or procuring causes must be brought as a separate action with the Association. Please take a moment to review Section 7.12 of the California Model MLS Rules to gain a basic understanding regarding the Conditional Offer of Compensation violation.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:

Referral of Listing Violation
(Please take the necessary corrective actions)

TO: LA Public ID:

Fax: ML Number:

Address: _________________________________________________________________

CRMLS has encountered an issue that is not covered in the Data Integrity Policy on the above-mentioned listing.

The listing contains one of the following:

• Incorrect Area.

Questionable Listing Status.

Questionable Sold Price, COE Date.

• Questionable Selling Agent and/or Selling Office.

• ZERO Compensation.

• Other: __________________________________________________________________

CRMLS Action: A copy of this courtesy notice is sent to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

Please take a moment to review your listings and make corrections, if necessary.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:________

Notice of Data Integrity Violation – Wrong Property Type/ 443 Certificate

TO: LA Public ID:

Fax: ML Number:

Address: _________________________________________________________________

This letter is to inform you that your listing referenced above has violated the Data Integrity Policy of California Regional Multiple Listing Service, Inc. regarding the Wrong Property Type or Mobile Home in Residential SFR with no 443 certification.

Listing Entry: There should only be Mobile Homes in the Residential SFR if the property has a permanent foundation with a 443 Certificate. Members should not try to gain additional exposure by adding the listing into Residential SFR. It is misleading, skews the statistics and makes CMAs cumbersome and often incorrect.

Your listing contained one or more of the following violations:

• Your listing was entered in the Wrong Property Type

• Change your Listing from Residential SFR to Mobile Home.

• Your listing description does not display permanent foundation with 443 Certification.

• You must show proof of the 443 Certification to post it as a Residential SFR.

CRMLS Action: A copy of this courtesy notice is sent to the responsible agent/broker and a copy of this notification is also being sent to your board/association.

The purpose of the MLS System is for cooperating real estate professionals to obtain accurate and reliable listing information to promote listed properties to their clients. Please take a moment to review your listings and make corrections, if necessary.

Thank you for your cooperation and continued support.

Sincerely yours,

California Regional Multiple Listing Service, Inc. By: Date:________